Terms & Conditions — dhaka 77 Platform Rules and User Agreement

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and dhaka 77 ("the Platform", "we", "us", "our"), governing your access to and use of the website located at dhaka-77.com, including all associated subdomains, mobile interfaces, applications, and services offered therein (collectively, "the Service").

By accessing the dhaka 77 website, creating a player account, depositing funds, placing a wager, or otherwise using any feature of the Service, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, along with the dhaka 77 Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

dhaka 77 reserves the right to amend, update, or replace these Terms at any time without prior notice. When material changes are made, the revised Terms will be published on this page with an updated effective date. It is your responsibility to review these Terms periodically. Your continued use of the Service after any such changes constitutes acceptance of the revised Terms.

1.1 Governing Language

These Terms are written in English. In the event of any translation being provided for convenience, the English version shall prevail in all cases of ambiguity, conflict, or dispute.

1.2 Entire Agreement

These Terms, together with the Privacy Policy, Responsible Gaming Policy, Bonus Terms (where applicable), and any other policies published on the dhaka 77 website, constitute the entire agreement between you and dhaka 77 with respect to the subject matter herein, and supersede all prior agreements, representations, and understandings of any nature.

2. Eligibility and Age Restriction

Access to and use of the dhaka 77 platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained continuously throughout the period of your account's existence.

2.1 Eligibility Criteria

To be eligible to use the dhaka 77 Service, you must satisfy all of the following conditions:

• You are at least 18 years of age;
• You are accessing the Service voluntarily, for personal entertainment purposes only;
• You are not acting on behalf of another person or entity;
• You are not an employee, contractor, consultant, director, or agent of dhaka 77, or a close family member of any such person;
• You have not previously had an account terminated by dhaka 77 for breach of these Terms;
• You are not using the Service from a jurisdiction where online gambling is explicitly prohibited by local law, and you are solely responsible for determining the legality of your participation in the jurisdiction from which you access the platform.

2.2 Age Verification

dhaka 77 may request documentary proof of age at any point during the account lifecycle — including at registration, before a first withdrawal, or during a routine compliance review. Acceptable documents include a national identity card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. Failure to provide satisfactory age verification within a reasonable time frame will result in account restriction and may result in suspension of withdrawals until verification is completed.

2.3 Underage Access

If dhaka 77 has reasonable grounds to believe that a User is under the age of 18, the account will be suspended immediately pending investigation. Any funds deposited during this period will be returned to the originating payment method after deduction of any winnings generated, which will be forfeited. dhaka 77 strongly encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling sites.

3. Account Registration and Security

To access real-money features on dhaka 77, including deposits, wagers, and withdrawals, you must register a personal account. Account registration is free of charge. All information provided during registration must be accurate, complete, and current.

3.1 Registration Requirements

During registration, you will be required to provide, at minimum, the following information:

• Full legal name (as it appears on your national identity document);
• Date of birth;
• A valid, personal email address;
• A mobile phone number registered in your name in Bangladesh;
• Your preferred payment method (e.g., bKash, Nagad, Rocket, Upay, or bank account details).

You agree that all registration information is truthful and that you will promptly update it if any details change. Providing false, misleading, or incomplete registration information is a material breach of these Terms.

3.2 Single Account Policy

Each individual may hold only one active account on dhaka 77 at any time. Opening or attempting to open more than one account — whether under the same or different personal details — is strictly prohibited. Where duplicate accounts are identified, dhaka 77 reserves the right to merge or close the duplicate accounts, void any associated bonuses, and in cases of deliberate misuse, permanently ban the individual from the platform.

3.3 Account Security and Credentials

You are solely responsible for maintaining the security and confidentiality of your account login credentials, including your username, password, and any two-factor authentication method associated with your account. You must not share your credentials with any third party under any circumstances. dhaka 77 will never contact you to ask for your password, whether by email, live chat, telephone, or any other channel.

3.4 Know Your Customer (KYC) Verification

In order to process withdrawals and comply with anti-money laundering obligations, dhaka 77 may require you to complete a Know Your Customer (KYC) verification process. This involves submitting clear photographic copies of:

• A valid government-issued photo identification document (National ID Card or passport);
• Proof of your registered payment method (e.g., a screenshot of your bKash or Nagad account showing your registered name and mobile number);
• Any additional documentation that dhaka 77's compliance team may reasonably request.

Withdrawal requests will be held in a pending state until KYC verification is satisfactorily completed. dhaka 77 processes KYC submissions within one to three business days during operating hours (09:00–23:00 BST, UTC+6).

4. Deposits and Withdrawals

All financial transactions on dhaka 77 are conducted in Bangladeshi Taka (৳ BDT). The platform accepts deposits and processes withdrawals exclusively via the payment methods listed in this section.

4.1 Accepted Payment Methods

dhaka 77 currently supports the following payment methods for both deposits and withdrawals:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank

The availability of specific payment methods may vary from time to time. dhaka 77 reserves the right to add, modify, or remove payment method support without prior notice, subject to operational and regulatory considerations.

4.2 Deposit Limits and Processing

The minimum deposit amount via mobile financial services (bKash, Nagad, Rocket, Upay) is ৳200. The minimum deposit via bank transfer is ৳500. There is no standard maximum deposit limit, although dhaka 77 may apply individual account-level limits as part of its responsible gaming or fraud prevention controls. Deposits are credited to your account balance in real time in most cases; in rare instances, processing may take up to 30 minutes during periods of high transaction volume.

4.3 Withdrawal Policy

Withdrawal requests are processed during the dhaka 77 finance team's operating hours: 09:00–23:00 Bangladesh Standard Time (BST, UTC+6), daily. Withdrawals submitted within operating hours are typically processed same-day for verified accounts. The minimum withdrawal amount is ৳500. Withdrawals must be directed to a payment method registered in the same name as the dhaka 77 account. dhaka 77 does not facilitate withdrawals to third-party accounts, credit cards, or international payment services.

4.4 Currency and Conversion

All account balances, wagers, winnings, and transactions are denominated in Bangladeshi Taka (৳ BDT). dhaka 77 does not currently support multi-currency accounts. If you deposit via a method that involves any intermediary currency conversion, you acknowledge that exchange rate differences and any associated fees are your sole responsibility.

5. Bonuses and Promotions

dhaka 77 may from time to time offer bonuses, free bets, cashback rewards, reload promotions, and other promotional incentives to eligible players. The availability, eligibility criteria, and wagering requirements of any specific promotion are governed by the specific Bonus Terms published alongside that promotion at the time of its availability.

5.1 General Bonus Conditions

The following general conditions apply to all promotional offers on dhaka 77, unless specific Bonus Terms expressly state otherwise:

• Bonus offers are available to players who have completed account registration and passed basic eligibility verification;
• Only one welcome bonus is available per player, per household, per device, and per IP address;
• Bonus funds must be wagered a minimum number of times (as specified in the relevant Bonus Terms) before a withdrawal of bonus-derived winnings can be made;
• dhaka 77 reserves the right to withhold, cancel, or reclaim bonus funds and associated winnings if it determines that the offer has been claimed in bad faith, through multiple accounts, or in breach of any condition;
• Bonuses have defined expiry windows, after which unused bonus funds will be removed from the account without notice.

5.2 Abuse of Promotions

Any User found to be deliberately abusing promotional structures — including but not limited to bonus arbitrage, matched betting using promotions, coordinated exploitation through multiple accounts, or systematic low-risk wagering designed to extract bonus value without genuine play — will have their bonuses voided, may have their account suspended, and forfeits any winnings generated through such activity. dhaka 77 takes promotion integrity seriously and employs automated and manual monitoring to detect irregular patterns.

6. Prohibited Conduct

The following actions are strictly prohibited on the dhaka 77 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of balance, and, where appropriate, referral to relevant authorities.

6.1 Prohibited Actions

• Registering more than one account on dhaka 77;
• Providing false, misleading, or fraudulent personal information during registration or KYC;
• Using the platform if you are under 18 years of age;
• Using automated bots, scripts, or any non-human software to interact with the platform, place wagers, or manipulate game outcomes;
• Engaging in collusion with other players, match-fixing, or any form of organised cheating;
• Attempting to exploit technical vulnerabilities, bugs, or errors in the platform software for financial gain;
• Using the platform to launder money or conduct any transaction that violates anti-money laundering regulations;
• Harassing, threatening, or abusing other users or members of the dhaka 77 support team;
• Engaging in any activity that could damage, disable, or impair the platform's systems or infrastructure;
• Reverse engineering, decompiling, or attempting to extract the source code of any dhaka 77 software.

6.2 Reporting Suspicious Activity

If you become aware of any activity on the platform that you believe constitutes a breach of these Terms, fraud, or any other irregular conduct, you are encouraged to report it to the dhaka 77 support team via live chat. dhaka 77 treats all such reports in confidence and takes prompt investigative action.

7. Account Suspension and Closure

7.1 Voluntary Account Closure

You may request to close your dhaka 77 account at any time by contacting the support team via live chat. Before closure, you must withdraw any remaining real-money balance. Bonus balances that have not met the applicable wagering requirements will be forfeited upon voluntary closure. Account closure requests are typically processed within two business days.

7.2 Closure Under Responsible Gaming

Players who activate a self-exclusion through the responsible gaming tools will have their accounts suspended for the duration of the self-exclusion period. During this period, login is disabled and marketing communications are suppressed. At the end of the self-exclusion period, you may request reactivation by contacting the support team; reactivation is not automatic. For more information, please review the dhaka 77 Responsible Gaming page.

7.3 Suspension or Termination by dhaka 77

dhaka 77 reserves the right to suspend or permanently close any account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms;
• Reasonable suspicion of fraud, money laundering, or criminal activity;
• Failure to complete KYC verification within a reasonable time frame;
• Receipt of a chargeback or payment dispute from a linked payment provider;
• Discovery that the account holder is ineligible under Section 2 of these Terms;
• Any conduct that dhaka 77 determines to be harmful to the platform, its other users, or its reputation.

Where an account is closed by dhaka 77 for reasons not related to a breach by the User, any remaining verified real-money balance will be returned to the User via the original deposit method within a reasonable time frame, subject to completed KYC.

8. Limitation of Liability

8.1 Platform Availability

dhaka 77 does not guarantee that the Service will be available at all times without interruption. The platform may be temporarily unavailable due to scheduled maintenance, unplanned technical issues, third-party service outages, or circumstances beyond dhaka 77's reasonable control, including natural disasters, acts of government, or network failures. dhaka 77 will not be liable for any losses — financial or otherwise — resulting from planned or unplanned unavailability of the Service.

8.2 Gambling Losses

You acknowledge that gambling involves financial risk and that you may lose all funds deposited into your dhaka 77 account. dhaka 77 is not liable for any gambling losses incurred through the use of the Service, provided that the games and wagers were conducted in accordance with the published rules and without platform error. You accept that it is your sole responsibility to manage your wagering activity within your means.

8.3 Errors and Malfunctions

In the event of a technical malfunction, game error, or software fault that causes incorrect odds, payouts, or wager outcomes to be displayed or recorded, dhaka 77 reserves the right to void the affected wagers and return stakes to the relevant accounts. dhaka 77 will not be obligated to honour wagers or payouts that resulted from an evident error, regardless of whether the error was detected before or after the relevant wager was settled.

8.4 Indemnification

You agree to indemnify, defend, and hold harmless dhaka 77 and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal costs) arising out of or in connection with: (a) your use of the Service in breach of these Terms; (b) your violation of any applicable law or regulation; or (c) any third-party claim arising from your conduct on the platform.

8.5 Third-Party Services

dhaka 77 integrates third-party services including game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), payment processors (bKash, Nagad, Rocket, Upay), and infrastructure providers. dhaka 77 is not responsible for the acts or omissions of these third parties, and any disputes relating to game outcomes provided by third-party studios must be directed to the relevant studio's dispute resolution channel, details of which are available on request from the dhaka 77 support team.

8.6 Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any dispute arising under or in connection with these Terms that cannot be resolved through the dhaka 77 internal complaints process shall be referred to the relevant competent jurisdiction. Nothing in this clause limits dhaka 77's right to seek injunctive or other equitable relief in any jurisdiction.

8.7 Contact and Complaints

For any queries relating to these Terms, or to raise a formal complaint, please contact the dhaka 77 support team via live chat on the website (available 24/7). You may also send written correspondence to: [email protected] — note this is a plain-text reference and is not a clickable link. dhaka 77 aims to acknowledge all formal complaints within 24 hours and to provide a substantive response within five business days.