Privacy Policy — How dhaka 77 Collects, Uses, and Protects Your Personal Data

1. Introduction and Scope

This Privacy Policy ("Policy") describes how dhaka 77 ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal information provided by individuals ("you", "your", "the User") who access or use the dhaka 77 website at dhaka-77.com, including all associated pages, features, and services (collectively, "the Service").

This Policy applies to all visitors to the dhaka 77 website, all registered account holders, and all individuals who interact with dhaka 77 through our live chat support channel or any other communication medium we make available. By continuing to use the Service after reading this Policy, you acknowledge that you have understood its contents and accept the data practices described herein.

1.1 Data Controller

For the purposes of this Policy, dhaka 77 acts as the data controller in respect of personal information collected through the Service. If you have questions about how your data is handled, you may contact the dhaka 77 support team via live chat at dhaka-77.com at any time.

1.2 Applicability

This Policy governs all personal data collected through the primary dhaka 77 website. It does not apply to third-party websites, payment processors (such as bKash, Nagad, Rocket, or Upay), or game studios whose services are accessible through or linked from the dhaka 77 platform. Those third parties operate under their own privacy policies, and we encourage you to review those policies where relevant.

2. Information We Collect

dhaka 77 collects personal information through several channels: information you provide directly when registering or using the Service, information generated automatically through your interaction with the platform, and information received from third-party payment and identity verification partners.

2.1 Information You Provide Directly

When you register an account or use the Service, you may provide us with the following categories of personal information:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, national ID number, passport details	Registration and KYC verification
Contact Data	Email address, mobile phone number, city of residence (e.g., Dhaka, Chittagong, Sylhet)	Account registration
Financial Data	bKash / Nagad / Rocket account number, bank account details, transaction history	Deposit and withdrawal processing
Verification Documents	Photographs or scans of NID cards, passports, payment method screenshots	KYC compliance review
Support Communications	Chat transcripts, support ticket content, any information you voluntarily share with our team	Customer support interactions

2.2 Information Collected Automatically

When you access the dhaka 77 website, our systems automatically collect certain technical and behavioural data, including:

• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, and language settings;
• Usage data: Pages visited, time spent on each page, clicks, navigation paths, search queries within the platform, and game session data (games played, wager amounts, session durations);
• Log data: Server access logs, error logs, and security event logs associated with your account activity;
• Location data: General geographic location inferred from your IP address (country and city level only — we do not collect precise GPS coordinates).

2.3 Information from Third Parties

dhaka 77 may receive information about you from third-party partners in the following circumstances:

• From payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) in connection with confirming the status and ownership of transactions;
• From identity verification partners engaged to support our KYC compliance obligations;
• From fraud prevention and anti-money laundering screening services, which may cross-reference your details against watchlists or sanction databases.

3. How We Use Your Data

dhaka 77 processes your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data are set out below.

3.1 Account Administration and Service Delivery

The primary purpose for collecting your personal information is to create and maintain your dhaka 77 account, process your deposits and withdrawals in Bangladeshi Taka (৳ BDT), enable your participation in casino games and sports betting, and deliver the full range of features available on the platform. Without this core processing, the Service cannot function.

3.2 Legal and Compliance Obligations

dhaka 77 is required to collect and process certain personal information to satisfy its obligations under applicable anti-money laundering (AML) regulations, know your customer (KYC) requirements, and responsible gaming standards. This includes verifying your age (18+ requirement), confirming your identity, and monitoring account activity for signs of problem gambling or financial irregularities.

3.3 Fraud Prevention and Security

We use the information we collect to detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other conduct that violates our Terms and Conditions. This includes automated pattern analysis of wagering behaviour, login events, and financial transactions.

3.4 Customer Support

When you contact the dhaka 77 support team via live chat, we use the information you provide — along with your account history — to resolve your query efficiently and accurately. Support interactions are logged and may be reviewed for quality assurance and training purposes.

3.5 Platform Improvement and Analytics

Aggregated and anonymised usage data helps the dhaka 77 product team understand how players navigate the platform, which features are most used, and where technical or usability improvements are needed. This analytics processing does not involve decisions that affect individual users.

3.6 Promotional Communications

With your consent, dhaka 77 may send you promotional communications about bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, and BPL season offers), new game releases, and platform updates. You may withdraw your consent and opt out of marketing communications at any time by contacting the support team. Opting out of marketing does not affect transactional or account-related communications, which continue regardless.

4. Data Sharing and Disclosure

dhaka 77 does not sell your personal data to any third party. We share your information only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.

4.1 Service Providers and Processors

We engage carefully selected third-party service providers who process data on our behalf under strict contractual confidentiality obligations. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive the minimum financial data required to execute your deposit and withdrawal transactions;
• Game studio providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios receive pseudonymised session data (player ID, bet amounts, game outcomes) to operate their games within the dhaka 77 platform;
• KYC and identity verification partners: Verification service providers receive copies of your identity documents solely to perform the verification check required under our compliance obligations;
• Cloud infrastructure and hosting providers: Our platform runs on secure cloud infrastructure; the hosting provider has access to server-level data but is bound by strict data processing agreements.

4.2 Legal Disclosures

dhaka 77 may disclose your personal information to government authorities, law enforcement agencies, or regulators where we are legally compelled to do so, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will not disclose more information than is strictly required by the applicable legal obligation.

4.3 Business Transfers

In the event that dhaka 77 undergoes a merger, acquisition, restructuring, or sale of its business or assets, your personal data may form part of the transferred assets. In such an event, we will notify affected users via the email address associated with their account and ensure that any successor entity honours the terms of this Privacy Policy.

5. Cookies and Tracking Technologies

dhaka 77 uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. A cookie is a small text file placed on your device by a website you visit. Cookies do not contain executable code and cannot access other data stored on your device.

5.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Maintain your login session, remember your language preference, enable secure navigation between pages	Session / up to 30 days
Functional Cookies	Remember your display preferences, game settings, and responsible gaming limits you have set	Up to 90 days
Analytics Cookies	Collect anonymised data on page visits, click paths, and session duration to improve platform performance	Up to 12 months
Security Cookies	Detect and prevent fraudulent login attempts, bot traffic, and unauthorised account access	Session

5.2 Managing Cookies

Most browsers allow you to view, manage, and delete cookies through the browser's settings menu. You may disable non-essential cookies at any time without affecting your ability to access the core features of dhaka 77. However, disabling essential cookies may prevent you from logging in or maintaining an active session on the platform. Please refer to your browser's help documentation for instructions on managing cookies.

6. Data Security Measures

dhaka 77 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS encryption: All data in transit between your browser and dhaka 77's servers is protected by 256-bit SSL/TLS encryption;
• Encrypted data storage: Sensitive data at rest — including identity documents and financial records — is stored in encrypted form using industry-standard algorithms;
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Staff members can only access the data necessary for their specific role;
• Two-factor authentication: Administrative access to our internal systems requires multi-factor authentication;
• Regular security audits: Our platform undergoes periodic security assessments to identify and remediate vulnerabilities.

6.2 Data Retention

dhaka 77 retains your personal data for as long as your account remains active and for a defined period thereafter to satisfy legal and regulatory obligations. The general retention schedule is as follows:

• Account and identity data: retained for the duration of your account plus five years after closure, in line with standard AML record-keeping requirements;
• Transaction records: retained for five years from the date of each transaction;
• Support communication logs: retained for two years from the date of the interaction;
• Analytics data: retained in anonymised, aggregated form without a fixed deletion schedule.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

6.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights or interests, dhaka 77 will notify affected users without undue delay via the email address associated with their account. The notification will describe the nature of the breach, the categories of data affected, and the steps dhaka 77 is taking to mitigate the impact.

7. Your Rights Over Your Data

As a user of the dhaka 77 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the dhaka 77 support team via live chat on the website.

7.1 Right of Access

You have the right to request a copy of the personal data that dhaka 77 holds about you. We will provide this information in a clear, structured format within five business days of receiving a valid request. We may ask you to verify your identity before releasing the data.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information directly through your account settings; for other changes (such as your registered name or date of birth), please contact support with supporting documentation.

7.3 Right to Erasure

You may request that dhaka 77 delete your personal data. We will honour such requests where the data is no longer necessary for the purpose for which it was collected and where no overriding legal obligation requires us to retain it. Note that we are required to retain certain financial and identity records for a statutory period regardless of an erasure request.

7.4 Right to Object to Marketing

You have the right to object to the use of your personal data for direct marketing purposes at any time. Upon receiving your objection, we will promptly remove you from all marketing communications. This will not affect any other data processing that is necessary to operate your account.

7.5 Right to Data Portability

Where technically feasible and legally applicable, you may request that dhaka 77 provide your personal data in a machine-readable format so that it can be transferred to another service provider of your choice.

8. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dhaka 77 handles your personal data, please contact us through the following channel:

• Live chat: Available 24/7 on the dhaka 77 website at dhaka-77.com
• Email enquiries: [email protected] — this is a plain-text reference and is not a clickable link
• Operating hours for data requests: 09:00–23:00 Bangladesh Standard Time (BST, UTC+6), daily

When contacting us about a data rights request, please include your registered email address and a brief description of your request so that our team can locate your account promptly and action your request without delay.

dhaka 77 is committed to resolving all privacy-related concerns in good faith and in a timely manner. If you are not satisfied with the outcome of a data enquiry, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.